About delivery and shipping charges
Shipping Fee
Domestic delivery in Japan : Courier delivery fee 880 yen (※1 Excluding some areas Hokkaido 1,650 yen, Okinawa 1,980 yen)
Free shipping for purchases over 11,000 yen (※2 Excluding some areas Hokkaido 770 yen, Okinawa 1100 yen)
● Mail delivery fee: 330 yen nationwide (only for products that can be delivered by mail)
Free shipping for purchases over 3,300 yen
*If you purchase multiple items eligible for mail delivery, we may change the delivery method to home delivery. Thank you for your understanding.
For customers who purchase products eligible for mail delivery and products eligible for home delivery together
Due to the system, the shipping fees for mail delivery and courier delivery will be added together, so we will refund the mail delivery fee after you place your order.
●If you pay by credit card, we will send you an email after your purchase informing you of a partial refund.
●For other payment methods, unfortunately, we are unable to offer partial refunds due to the system, so we will first cancel your order and then send you an email with the link to your own order page.
We apologize for the inconvenience, but please make a purchase again from the dedicated order page.
International Shipping
We have started shipping to the U.S. Please see below for details.
●Delivery company: Japan Post (EMS)
Shipping costs vary depending on the weight of the product.
Delivery times: Usually delivered within 1 to 2 weeks from shipping.
If you have any questions, please feel free to contact us.
Delivery Information
Once payment is completed, your order will be shipped within 3 business days (excluding weekends and holidays).
Orders placed on store holidays will be shipped on the next business day after the order is confirmed.
*If you are in a hurry, please contact us separately.
*If no delivery date is specified, the item will be delivered as soon as possible.
If you would like to use the time-specified service, please enter your desired time in the [Notes] field in the cart.
[Morning] [12:00-14:00] [14:00-16:00] [16:00-18:00]
[18:00-20:00] [20:00-21:00]
*We cannot accept time-specific delivery for mail delivery.
For courier delivery, we will deliver within 4 days from the day after the shipment, excluding remote islands.
If you choose mail delivery, it will take about a week from the time of shipment.
Delays may occur due to traffic and weather conditions.
● Regarding returns due to refusal to accept, long-term absence, unknown new address, etc. If a parcel is returned to our store due to refusal to accept, long-term absence, or an unknown address or new address, we will first contact you to confirm the return.
If we do not hear from you after that, we will assume that you have no intention of accepting the order and will mark the order as cancelled due to customer's convenience.
*The actual cost of return shipping will be charged at the time of cancellation.
●Regarding incorrect delivery addresses due to customer reasons <br>We cannot take any responsibility for incorrect delivery or undeliverable items due to incorrect delivery information or billing information.
Please double check the registration information you provided when placing your order before placing your order.
