About delivery and shipping charges

about shipping cost

Domestic delivery in Japan ●Courier shipping fee: 880 yen (*1 Excluding some areas: Hokkaido 1,650 yen, Okinawa 1,980 yen)
Free shipping for purchases over 11,000 yen (*2 Excluding some areas: Hokkaido 770 yen, Okinawa 1100 yen)

●Mail delivery shipping fee: 330 yen nationwide (only for products that can be delivered by mail)
 Free shipping for purchases over 3,300 yen
*If you purchase multiple items eligible for mail delivery, we may change the delivery method to home delivery. Thank you for your understanding.

For customers who purchase products eligible for mail delivery and products eligible for home delivery together
Due to the system, shipping costs for mail delivery and home delivery will be added, so we will refund the mail delivery costs after placing your order.

●If paying by credit card, we will notify you of a partial refund by email after purchase.

●For other payment methods, we apologize for the inconvenience, but due to the system's inability to issue partial refunds, we will cancel your order and then send you a new order page via email.
We apologize for the inconvenience, but please complete the purchase procedure again from the dedicated order page.

Overseas Shipping Overseas shipping is currently under preparation.

About delivery

We will ship within 3 business days (excluding Saturdays, Sundays, and holidays) after payment is completed.
Orders placed on days when the main store is closed will be shipped the next business day after order confirmation.
*If you are in a hurry, please contact us separately.
*If no delivery date is specified, the item will be delivered as soon as possible.

If you would like to request a time slot service, please enter your desired time slot in the [Notes column in the cart].
[Morning] [12:00-14:00] [14:00-16:00] [16:00-18:00]
[18:00-20:00] [20:00-21:00]
*We cannot accept specific time slots for mail delivery.

In the case of courier delivery, the package will be delivered within 4 days from the day after the shipping date, excluding remote islands.
In the case of mail delivery, it will take approximately one week from the time of shipment.
Delays may occur due to traffic and weather conditions.

●Returns due to refusal to receive, long-term absence, unknown address, etc. If the item is returned to our store due to refusal to receive, long-term absence, unknown address, new address, etc., we will contact the customer for confirmation.
If we do not hear from you after that, we will assume that you do not intend to receive the order and the order will be canceled due to the customer's convenience.
*At the time of cancellation, we will charge you the actual return shipping cost.

●About incorrect delivery address due to customer circumstances
We cannot be held responsible for incorrect delivery or undelivery due to incorrect shipping address or billing information.
Please check the registration information once again before placing your order.