shopping guide

1. About the shopping process

At our store, the price of the product must be paid in advance.
Items in stock will be shipped within 3 business days after payment is completed, excluding weekends and holidays .
If for any reason there is a further delay in shipping, we will notify you by email.

Regarding inventory Our inventory is shared with physical stores, so depending on the timing, it may be out of stock even after you place your order.
In that case, we will contact you by email.
Thank you for your understanding in advance.

2. About payment methods

You can choose the payment method below. Please note that if any fees are incurred for various payments, they will be borne by the customer.
*Your identity may be verified for payment.

・Credit payment (Shopify payments)
・Shop Pay
・Apple Pay
・Google Pay
・Amazon Pay
・Smart Pay

3. About shipping charges

Domestic delivery in Japan ●Courier shipping fee: 880 yen nationwide except for some areas (*1) (*1 Hokkaido 1,650 yen, Okinawa 1,980 yen)
Free shipping for purchases over 11,000 yen except for some areas (*2) (*2 Hokkaido 770 yen, Okinawa 1100 yen)

●Mail delivery shipping fee: 330 yen nationwide (only for products that can be delivered by mail)
Free shipping for purchases over 3,300 yen
*If you purchase multiple items eligible for mail delivery, we may change the delivery method to home delivery. Thank you for your understanding.

For customers who purchase products eligible for mail delivery and products eligible for home delivery together
Due to the system, shipping costs for mail delivery and home delivery will be added, so we will refund the mail delivery costs after placing your order.

●For credit card payments After purchase, we will inform you of a partial refund via email.

●For other payment methods We apologize for the inconvenience, but due to our system, we are unable to issue a partial refund, so once we have processed the cancellation, we will send you an email with a personalized order page.
We apologize for the inconvenience, but please purchase again from the dedicated order page.

Overseas Shipping <br>Overseas shipping is currently under preparation. Please contact us if you are interested.

◆Contact information
musubi-kyoto Inquiry Desk
1-13-3 Sanno, Hakata-ku, Fukuoka 812-0015
Weekdays 10:00-12:00 / 13:00-17:00 *Excluding Saturdays, Sundays, and holidays

4. About delivery

We will ship within 3 business days (excluding Saturdays, Sundays, and holidays) after payment is completed.
Orders placed on days when the main store is closed will be shipped the next business day after order confirmation.
*If you are in a hurry, please contact us separately.
*If no delivery date is specified, the item will be delivered as soon as possible.

If you have a specific time zone, please enter your desired time zone in the [Notes] section below.
[Morning] [12:00-14:00] [14:00-16:00] [16:00-18:00]
[18:00-20:00] [20:00-21:00]
*Please note that time slots cannot be specified for mail delivery*

In the case of courier delivery, the item will be delivered within 4 days from the day after the shipping date. (Excluding remote islands)
In the case of mail delivery, it will take about a week from the time of shipping.
Please note that delays may occur depending on traffic and weather conditions.

5. About delivery notes

A delivery note will be enclosed with the product.

6. About issuing receipts

In order to avoid the trouble of double billing and double payments, we will only issue receipts upon special request.
Also, please note that we will issue the certificate only to customers who belong to organizations such as corporations, schools, and medical institutions.

*We do not issue receipts addressed to individuals. We apologize for not being able to meet your expectations, and thank you for your understanding.

After adding the product to your cart, click "Add order memo" at the top of the subtotal and fill in the required information below.
・Address (organization name such as company name is required)

7. Regarding returns and exchanges

●About order cancellation You can cancel your order before it is shipped.
If you wish to cancel, please be sure to contact the person who placed the order by phone or email.
*We cannot accept cancellations after shipping.

●If the product is damaged or scratched due to initial defects or accidents during shipping, we will replace the product at our expense if it occurs within 8 days of receiving the product.
In that case, please be sure to contact us in advance by email or phone.
We cannot accept returns or exchanges after the deadline under any circumstances.
*If we are unable to exchange the item due to out of stock, we will issue a refund.

In the case of a return or exchange due to a mistake in the order, we will only accept returns or exchanges if the product is unopened. In that case , the customer will be responsible for the return shipping and refund fees.

●For exchanges and returns of delivered products due to the customer's convenience, the customer will be responsible for the shipping and refund fees.
We will only accept returns if the package is unopened and within 8 days of receiving the product.
Please be sure to contact us in advance by email or phone.
We cannot accept returns or exchanges after the deadline under any circumstances.

●Please note that we cannot accept returns or exchanges in the following cases.
・Products whose package has been opened after delivery, or whose package is damaged or damaged *We strictly check the package before shipping.
・Products that have been used even once after delivery, or are broken/damaged. ・Products that are lost, discarded, etc., or where the actual product is not available (including loss of some accessories)
・Reasons for returns/exchanges such as differences from the actual image *Due to the nature of online sales, we cannot accept reasons such as ``It's not what I expected'' or ``It's different from the image,'' so please consider carefully before purchasing.
*We try to reproduce the actual product in the product image as much as possible, but depending on the customer's viewing environment (computer, smartphone, etc.), the color of the product may appear slightly different from the actual product.
・Products that are defective due to intended use for which we have not provided guidance ・Products eligible for sale ・Products with no purchase history at our store ・Products purchased from resellers (auctions, personal sales, etc.)

●Returns due to refusal to receive, long-term absence, unknown address, etc. If the item is returned to our store due to refusal to receive, long-term absence, unknown address, new address, etc., we will contact the customer to confirm.
If we do not hear from you after that, we will assume that you do not intend to receive the order and the order will be canceled due to the customer's convenience.
*At the time of cancellation, we will charge you the actual return shipping cost.

●About incorrect delivery address due to customer circumstances
We cannot be held responsible for incorrect delivery or undelivery due to incorrect shipping address or billing information.
Please check the registration information once again before placing your order.

8. About inquiries

We will respond to all inquiries and provide information about your order via email within 2 business days.
If you do not receive a reply, the email may not have arrived for some reason, so please contact us again.