shopping guide
1. Shopping process
At our store, payment for the product must be made in advance.
In-stock items will be shipped within 3 business days after payment is completed, excluding weekends and holidays.
If for any reason there is a further delay in shipping, we will be sure to contact you by email.
About inventory
Our inventory is shared with our physical store, so depending on the timing, items may be out of stock even after you place your order.
In that case, we will contact you by email.
We appreciate your understanding in advance.
2. Payment Methods
Please select the payment method below. Please note that any fees incurred in the various settlements will be borne by the customer.
*We may ask you to verify your identity before making a payment.
Credit card payments (Shopify payments)
- JCB/VISA/MASTER/AMERICAN EXPRESS
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
- Smart Pay
3. Shipping Fees
Shipping within Japan
Delivery fee: 880 yen nationwide (excluding some areas)
(※1 Hokkaido 1,650 yen, Okinawa 1,980 yen)
Free shipping on purchases of 11,000 yen or more, excluding some areas (*2)
(※2 Hokkaido 770 yen, Okinawa 1100 yen)
Mail delivery fee: 330 yen nationwide (only for products eligible for mail delivery)
Free shipping on orders over 3,300 yen
*If you purchase multiple items eligible for mail delivery, we may change the delivery method to courier delivery. Thank you for your understanding.
For customers who purchase mail-order eligible products and courier-delivered eligible products together
Due to the system, the shipping costs for mail delivery and courier delivery will be added together, so we will refund the mail delivery cost after you place your order.
Credit card payment
After your purchase, you will receive a partial refund via email.
Other payment methods
Unfortunately, our system does not allow for partial refunds, so we will cancel your order and then send you an email with your personal order page.
We apologize for the inconvenience, but please purchase again from the dedicated order page.
International Shipping
Click here for more details.
4. Delivery
Shipping within Japan
Once payment is completed, we will ship your order within 3 business days (excluding weekends and holidays).
Orders placed on days when our store is closed will be shipped on the next business day after your order is confirmed.
For home delivery, delivery will be within four days from the day after shipping (excluding remote islands).
If you choose mail delivery, it will take about a week from the time of shipping.
Please note that delays may occur due to traffic or weather conditions.
International Shipping
Click here for more details.
5. Delivery notes
The delivery note will be enclosed with the product.
6. Issuance of receipts
In order to avoid problems such as double billing or double payments, we will only issue receipts upon special request.
Please note that this certificate will only be issued to customers who belong to organizations such as corporations, schools, and medical institutions.
*We do not issue receipts in personal names. We apologize for not being able to accommodate your request, and we appreciate your understanding in advance.
After adding the product to your cart, click "Add order notes" in the subtotal section that appears and fill in the required information below.
- Recipient's name (company name or other organization name required)
- Proviso
7. Returns and Exchanges
Cancellation of orders
You can cancel your order before it is shipped.
If you wish to cancel, please contact us yourself by phone or email.
*Cancellations cannot be made after shipment.
*Please note that returns and exchanges are not possible in the following cases.
- Products whose packaging has been opened after delivery, or whose packaging has been damaged or broken *We strictly check the packaging before shipping.
- Products that have been used or damaged after delivery
- If the product is lost, destroyed, or otherwise missing (including missing accessories)
- Reasons for return/exchange: product is different from actual image
*Due to the nature of internet sales, we cannot accept reasons such as "It's not what I expected" or "It's different from what I imagined," so please consider carefully before purchasing.
*We try to reproduce the actual product as much as possible in the product images, but the color of the product may appear slightly different from the actual product depending on your viewing environment (computer, smartphone, etc.). - Products that have malfunctioned due to uses not described by our company
- Sale items
- Products that have no purchase history at our store
- Products purchased from resellers (auctions, private sales, etc.)
Regarding incorrect delivery addresses due to customer reasons
We cannot be held responsible for any incorrect delivery or undeliverable delivery due to incorrect delivery address or billing information.
Please double check the registration information you provided when placing your order before placing your order.
Regarding returns for items shipped within Japan
Regarding initial defects and damage or scratches caused by accidents during delivery
If it is within 8 days of receiving the product, we will replace it and cover the shipping costs.
In that case, please be sure to contact us in advance by email or phone.
Returns and exchanges cannot be accepted after the deadline under any circumstances.
*If an exchange is not possible due to out-of-stock items, etc., we will provide a refund.
In the case of a mistaken order, we will only accept returns or exchanges if the product is unopened. In such cases, the customer will be responsible for the shipping and handling fees for the refund.
Regarding exchanges and returns of delivered products due to customer convenience
Return shipping and refund fees are the responsibility of the customer.
We will only accept returns if the product is unopened and within 8 days of arrival.
Please be sure to contact us in advance by email or phone.
Returns and exchanges cannot be accepted after the deadline under any circumstances.
Regarding returns due to refusal to accept delivery, long-term absence, unknown address, etc.
If the parcel is returned to our store due to refusal to accept it, long-term absence, or unknown address or new address, we will contact you to confirm.
If we do not receive any contact from you after that, we will assume that you have no intention of accepting the item and will mark the order as a cancellation due to customer convenience.
*The actual cost of return shipping will be charged at the time of cancellation.
Regarding returns of overseas shipments
Click here for more details.
8. Inquiries
We will respond to all enquiries and order details via email within 2 business days.
If you do not receive a reply, it is possible that your email was not received for some reason, so please contact us again.
