About returns and exchanges

●About order cancellation

It is possible to cancel your order before it is shipped.
If you wish to cancel, please be sure to contact the person who placed the order by phone or email.
*We cannot accept cancellations after shipping.

●In case of initial defects or damage or scratches due to accidents during shipping etc.

If it is within 8 days of receiving the product, we will replace it at our expense.
In that case, please be sure to contact us by email in advance.
Please note that we do not accept returns or exchanges after the deadline.

*If we are unable to exchange the product due to out of stock etc., we will issue a refund.
In the case of a return or exchange due to a mistake in the order, we will only accept returns or exchanges if the product is unopened. All shipping costs will be borne by the customer.

●Regarding exchanges and returns of delivered products due to customer convenience.

The customer will be responsible for any shipping fees incurred for return shipping or refunds due to the customer's convenience.
We will only accept returns or exchanges if the product is unopened and within 8 days of receiving the product.
In that case, please be sure to contact us in advance by email or phone.
Please note that we cannot accept returns or exchanges after the deadline.

≪We do not accept returns or exchanges in the following cases≫
・Products whose packaging has been opened by the customer ・Products with damaged/damaged packaging *We strictly check the packaging before shipping.
・Used products, broken or damaged products ・When the actual product is not available, such as lost or discarded product (including loss of some accessories)
・Due to the nature of internet sales, we do not accept returns or exchanges for reasons such as "It's not what I expected" or "It's different from the image".
*We try to reproduce the actual product in the product image as much as possible, but depending on the customer's viewing environment (computer, smartphone, etc.), the color of the product may appear slightly different from the actual product.
・Returns and exchanges of defective products due to intended use that we have not specified ・Products eligible for sale ・Products not purchased at our store ・Products purchased from resellers (auctions, personal sales, etc.) If the product is determined to be for resale/resale purposes

●Regarding returns due to refusal of receipt, long-term absence, unknown address, etc.

If the item is returned to us due to refusal of delivery, long-term absence, unknown address or new address, etc., we will contact the customer to confirm.

If we are unable to contact the customer after that, it will be assumed that the customer does not intend to receive the item and the item will be canceled due to the customer's convenience.
*At the time of cancellation, we will charge you the actual return shipping cost.

●About incorrect delivery address due to customer circumstances

We cannot be held responsible for incorrect delivery or undelivery due to incorrect shipping address or billing information.

Please check the registration information once again before placing your order.

□About requesting actual return shipping costs

・Product price - Actual return shipping cost = Refund amount

When shipping a product, packaging materials, work time, etc. are required in addition to the actual shipping and handling costs.
If even one small package is refused, it will be a big burden for us.

Thank you for your understanding.

◆Contact information ◆
musubi-kyoto Contact information 1-13-3 Sanno, Hakata-ku, Fukuoka 812-0004
MAIL: info@musubi-kyoto.jp
Weekdays 10:00-12:00 / 13:00-17:00 *Excluding Saturdays, Sundays, and holidays